They will send you the credentials to log in and download. You need to contact support to get cleanwipe. This doesn’t require multiple reboots when compared to the previous versions of cleanwipe utility. However, if you want to hold the reboot and do it manually at a later point of time, you can now uncheck Reboot Automatically. A reboot is mandatory to completely remove any of the above products. This is a major change compared to the previous Cleanwipe version.Ĥ. Now, you can see the list of products from which you can choose the required one. Read the license agreement, check I accept the terms in the license agreement and then click Next.ģ. Need to extract Zip file prior to run Cleanwipe.exeĢ. Windows 2000 SP4+ (requires MS KB816542 included in Update Rollout 1 for SP4)īoth 32 and 64bit versions, where applicableīefore you run Cleanwipe tool, you can download Symantec Diagnostic Support Tool to identify the problem. Support SupportĬleanWipe utility is also included in the release of 12.1 RU2 & now it works/performs much better. This tool sets up the Apache webserver in Symantec Endpoint Protection Manager to allow Mac clients and Linux clients to download LiveUpdate content through the web server. To receive this tool you need to contact Symantec Support. There's normally sufficient information in the logs to pinpoint the reason (if not the prime cause).CleanWipe tool is a final solution for the removal of the Symantec Endpoint Protection product. Perhaps I'm an antediluvian * but I believe analysis and specific correction are the better course of action. There's the danger that such tools are used indiscriminately (Symantec themselves display a warning on the CleanWipe page - use as a last resort).Ī tool is undoubtedly convenient but in most cases I have experienced (in a dozen years with several thousand endpoints) it's not necessary - and at best it doesn't induce other issues. If they can get the system from an unknown state to a consistent and clean one - why not using them in the first place or design the regular uninstall so that it can handle pathological cases? Even as they appear to be able to clean up the mess they have to be used with care (a prominent example is the former msicuu2.exe now replaced by the Fix-It for install/uninstall problems). "Wipe" tools can't expect the unexpected. Always the question how this comes about.
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